Account & Data Deletion

If you no longer wish to use ZenGrocery and want your account and associated data removed, you can easily request deletion.

Steps to Request Deletion

You can delete your account and data through either of the following methods:

Method 1: In-App Deletion (Recommended)

1. Open the ZenGrocery app on your device.
2. Navigate to Settings.
3. Select Account.
4. Tap on Delete Account and confirm your choice.

Method 2: Email Request

If you have uninstalled the app or prefer to request deletion via email:

• Send an email to contact@marschallsteffen.de from the email address associated with your ZenGrocery account.
• Use the subject line "Account Deletion Request".
• Include your name or the Google account email you registered with. We will process your request within 7 business days.

Data Deletion and Retention

Upon verifying your request, we process the deletion of your data as follows:

Data Deleted from Active Systems (Immediate)

• Personal Information: Your name, email address, and unique User IDs are permanently deleted.
• User-Generated Content: All associated grocery lists, recipes, preferences, and planned recipes are permanently deleted.
• Photos: Any recipe or grocery photos you have uploaded to our servers are permanently deleted.

Data Kept & Retention Periods

• System Backups: For disaster recovery purposes, backups of our database may contain your data for up to 30 days. After this retention period, backups are automatically overwritten and your data is fully purged.
• Diagnostic Logs: General, anonymized app performance and crash logs (via Firebase) may be retained for up to 90 days for stability monitoring, but these are not tied to your personal identity.